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FAQ - ConnectionGeneral • Payment • Account • Connection
I am experiencing problems with my sound devices when using Vista^ topPlease make sure the voipclient is running in Windows XP compatibility mode. For more information please check Vista Help and Support. Why is my connection constantly broken?^ topIf you did not buy credit yet then the connectiontime when calling normal phone numbers is limited. If you want to enjoy uninterrupted calls to our free* destinations, please upgrade your account by buying credit. Can I use Actionvoip for calls to United Kingdom 08 or 09 numbers ?^ top0845 and 0870 numbers will work, but most other numbers starting with 08 or 09 cannot be dialed using Actionvoip. I got the message: 'Actionvoip does not offer calls to this destination yet'^ topYou are trying to dial a telephone number which is not recognised by the Actionvoip system and means Actionvoip does not offer calls to this destination yet. Only destinations which we are able to offer at discounted rates are included in our destinations list. To stay informed of all new destinations and price deals please subscribe to our newsletter. I experienced poor connection quality^ topActionvoip utilises the most up-to-date technology to ensure top quality connections. However, it may be possible that you experience poor connections or sound quality. Please ensure you always use the latest version of the Actionvoip program and all your settings are correct. Is your system okay and do the problems keep occurring, contact our customer services. There was no connection or it takes a long time before my call is connected^ topActionvoip utilises the most up-to-date technology to ensure top quality connections. However, it may be possible that carriers overseas have different quality standards. If you register this fault with our customer service section, our technical staff can trace the call and take measures to prevent this problem in the future. The person I call is constantly engaged or I get an unusual engaged signal^ topThis may be a problem with the carrier we use to deliver your call. Please register this fault for our engineers to trace this call and take measures to prevent further problems. The person at the other end cannot hear me^ topPossible solutions: How to adjust Norton Personal Firewall settings for connecton to Actionvoip ?^ topIf you're having trouble using Actionvoip, and you have Norton Personal Firewall installed on your computer, you'll need to adjust your settings. Here's how: How to adjust PC-Cillin Internet Security settings for connection to Actionvoip ?^ topIf you're having trouble using Actionvoip and you have PC-Cillin Internet Security installed on your computer, you'll need to adjust your settings. Here's how: How to adjust McAfee Personal Firewall settings for connection to Actionvoip ?^ topIf you're having trouble using Actionvoip, and you have McAfee Personal Firewall installed on your computer, you'll need to adjust your settings. Here's how: How to adjust ZoneAlarm settings for connection to Actionvoip ?^ topIf you're having trouble using Actionvoip, and you have ZoneAlarm installed on your computer, you'll need to adjust your settings. Here's how: How to adjust Tiny Personal Firewall settings for connection to Actionvoip ?^ topIf you're having trouble using Actionvoip, and you have Tiny Personal Firewall installed on your computer, you'll need to adjust your settings. Here's how: Which ports need to be opened on the external firewall for connection to Actionvoip ?^ topThe following Destination ports need to be allowed on your firewall: |
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